ZCI SITE POLICIES
Privacy & Safety
Your privacy & safety is of the highest importance to us. We do not sell information to other parties. Your private information is safe through secured payment channels. Your payment information is not kept on file or stored in any way. All other information collected such as your name, email address, and phone number is stored in a secured protected server on our site for communication purposes only. This information is received and kept with your permission to contact you through email and SMS messages. You may unsubscribe and or opt-out of these communications at any time.
Refunds & Return Policy
No refunds, All sales are final. Since the Website offers non-tangible, irrevocable goods services we do not provide refunds after the service is purchased, which you acknowledge prior to purchasing any service/product on the Website. Please make sure that you've carefully read the service description before making an investment. Please review our terms & conditions of our policy in detail here.
Shipping & Fulfillment Policy
All digital products are automatically sent to you via email to download as well as providing you the option to download right away after purchasing.
For any physical products, we currently use the United States Postal Service (USPS). All of your shipments are tracked and you can expect to receive tracking information via email within 1-2 business days of shipment. In the event you are receiving training materials your books will be sent via a carrier and your signature will be requested.
Once your order has been dispatched, ZCI accepts no responsibility for loss or any damage to your package. If there are any delays or concerns with your package once posted (including the rare case of your package not arriving) ZCI is not liable as we have no control once it is with the postal service. In this instance, please contact your local postal service with the tracking number that was provided when the package was sent (USPS for US customers & Your local postal service for International customers). Unfortunately, we are not able to give any refunds or resend orders in these circumstances.
Typically, orders will ship out within 5-7 business days of ordering and will be shipped Standard Service. Once shipped, orders are generally received within 3-5 business days. We do not ship on weekends or holidays. While we will do all we can to ensure your order is delivered on time, ZCI cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, covid-19 etc. You will only be charged for the items that are shipped to you, along with the applicable shipping and tax charges.
Credit / Debit Cards